For Patients

To inform

Rights and Responsibilities of the Patient’s Relative

Of course, the greatest value we have is our health… Health services cannot be compromised on people’s rights and responsibilities due to their vital importance. We believe that every individual living in society, regardless of their age, gender, race, religion, social, physical or spiritual condition, has rights that must be respected, as well as responsibilities towards the environment and people in which they live. We can only create a healthy and happy environment when we respect these rights and responsibilities.

We respect all the rights of all patients and their relatives who apply to our Contracted Healthcare Institutions and expect them to fulfill their responsibilities. With this handbook, which we have prepared by utilizing the directive of the Ministry of Health of the Republic of Turkey with the same name and international patient / patient relatives’ rights and responsibilities, we aimed to inform you, our valuable patients and patient relatives, about their rights and responsibilities.

Every individual who applies to our Contracted Healthcare Organizations for diagnosis and treatment can always demand their rights, which have been adopted by the employees of the healthcare organization, audited by the Performance Development Department and put in writing. All patients and their relatives entering from any point are trained on “Rights and Responsibilities of the Patient and Family”. In the article below, patients and their families are represented by “our patients or you” and all Anadolu Medical Center employees are represented by “us or employees”.

Thank you for choosing us and giving us the chance to serve you.

Stay in good health…

Payment Policy

Payment methods

Prometeymed works with many international health insurance companies. If you have insurance, please provide a photocopy of the front and back of your insurance card to your patient services coordinator when requesting an appointment.

A financial services representative will contact your insurance company to verify benefit eligibility and obtain authorization. If PIM does not participate in your insurance plan, you can resolve the claims and seek reimbursement directly to your insurance company.

Self-Paying Patients

A 100 percent deposit is required before confirming your appointment. Your patient services coordinator will send you a letter outlining estimated costs for your initial medical appointments, treatments, and payment methods.

*After all requests are received, any remaining money in the deposit will be returned to the patient as soon as possible.

*Please note that it may take 30-90 days to receive a claim from the provider.

Insured Patients

Our services

Finding the Best Doctors

As a company, we prefer to work with the best doctors. When choosing doctors, we prefer people who have experience in similar situations.

24 Hour Service

Since patients come from outside the country, we eliminate the problem of time difference by providing 24/7 service.

Second Opinion

We use the fastest methods for your treatment. You can share your statements and documents with us via the “WhatsApp” application. Our professional team will forward your documents to health institutions and they will review them and get back to you in a short time.

Medical Advice

Before going abroad, you can have your tests done in advanced microbiological and genetic pathology laboratories, send your biopsy samples to us and receive test results from contracted health institutions in line with your requests. Healthcare organizations consisting of professional doctors offer you a medical consultancy mediation service closer to a healthy life.

Post-Treatment Support

We will not stop supporting you even when you return to your homeland after treatment. You may encounter some difficulties after treatment. We show the results of the tests performed in your country to the doctor and support you if you have any problems in the supply of medicines and medical equipment.

Treatment Planning

Medicine is improving day by day in developed countries. This fact can cause confusion for people traveling abroad for healthcare. They cannot know which branch is more developed in which hospital. After long experience, we know the best specialists of different hospitals. We contact doctors directly and send patient documents to the appointment in a short time.

Air Ambulance

We offer air ambulance service in special cabins for official trips to patients with unstable physical conditions who cannot fly in an unstable position. We provide intermediary services in cooperation with contracted companies. During this process, the patient goes abroad with the necessary medical equipment under the supervision of a doctor. The patient is taken directly to the hospital by car or helicopter.

Make an applicatoin

Step 1: apply for appointment

To begin the process of reviewing your medical history and scheduling an appointment, you should call +90 538 095 19 23, fill out an online contact form, or send an email to info@prometeymed.com.tr.

Once your request has been received, you will be contacted by a Prometeymed advisory services coordinator to help you with the process of sending your medical records. Please have the following information ready:

Name surname
Date of birth
Country of Residence
Payer information and photocopy of insurance
card, if applicable
All relevant medical records
Diagnosis and/or symptoms

Step 2: Submit your medical paperwork and records

Submit medical records:

current diagnosis
All relevant medical records
Imaging (X-ray, MRI, CT scan, ultrasound)
Biopsy and pathology reports, if any
Your Contact Information

Step 3: Pay for your healthcare

Once a specialist has reviewed and accepted your case, your patient advisor coordinator will provide you with a cost estimate and deposit information or confirm your insurance/embassy coverage, if applicable.

Financial services assistance will be provided to help you understand your cost estimate, secure payments, verify insurance or embassy coverage, and reconcile your final bill.

Once the deposit has been received or payment information has been confirmed, your patient counseling coordinator will send you an email or text confirming your appointment with your doctor’s name, the date, time and location of your appointment, and any other important information you need.

Step 4: Prepare for your trip

Once your entry has been verified, your confirmation letter can be used to complete your visa application (if required). In addition, your Patient Advisor Coordinator will assist you with your accommodation needs for your visit.